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how-to-submit-feedback

title: How to Submit Problem Feedback description: Use the problem feedback feature to quickly upload logs and diagnostic information, helping the technical team locate issues quickly. keywords:

  • Problem Feedback
  • Log Upload
  • Technical Support

How to Submit Problem Feedback

When encountering an issue, use the "Problem Feedback" feature to automatically upload logs and diagnostic information, helping the technical team resolve the issue quickly.

Usage Steps​

1. Find the Feedback Button​

Location: Floating button at the bottom right of the page / User menu "Help & Feedback" / Error page "Report Issue"

Location of the Problem Feedback Button

2. Fill in the Problem Information​

Problem Feedback Form
  • Problem Title (Required): Briefly describe the problem
  • Problem Details (Required): Explain the problem's manifestation, steps to reproduce, and expected result
  • Contact Information (Optional): Email or other contact details

3. Upload Diagnostic Logs​

Upload Log Confirmation

It is recommended to check "Upload Diagnostic Logs", which helps quickly identify the root cause of the problem.

Logs include: system logs, environment information, configuration parameters (automatically anonymized, without business data)

4. Submit​

Submission Successful

After submission, you will receive a ticket number that can be used to track the processing progress.

Frequently Asked Questions​

How long until I get a response?

Typically, a response within 1-2 business days, with urgent issues prioritized.

Can I submit feedback without uploading logs?

Yes, but it may affect the speed of problem identification.

What should I do if submission fails?

Check your network connection, or try again later. If the issue persists, please contact: support@asktable.com

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